Go Beyond Partnership Support Satisfaction Guarantee
We want you and your patients to be 100% Satisfied.

Which is why we are offering a satisfaction guarantee on all our Bausch + Lomb ULTRA® and Biotrue ONEday® contact lenses. We want you and your practice to feel supported with each step in the contact lens shopper journey so that you can grow your business in partnership with us.

APPLICABLE PRODUCTS

All Bausch + Lomb ULTRA® contact lenses

All Biotrue® ONEday contact lenses

SATISFACTION GUARANTEE FULFILMENT PROCESS

Please Note: Any Bausch + Lomb product which has a suspected manufacturer fault may be returned for analysis as per our standard product complaints procedure. Please contact our Product Complaint Team at: productcomplaints.uki@bausch.com to report any issues experienced with our products.

If your patient is not satisfied with either their Bausch + Lomb ULTRA® or Biotrue® ONEday contact lenses, you can return them for credit providing the product:

Has a minimum of 12 months shelf life
Is returned within 60 days from date of invoice
Is returned together with the original paperwork/order details
 

STEP 1

Please fill in all details on the returns form below. Upon submission of this form, you will receive a reference code and a postage label to print off for the return of the product.
Please enclose the reference code with the returned product.
 

Please specify your account number.
Please specify your practice name.
Please specify your practice contact name.
Please specify your telephone number.
Please specify your email address.
Please specify the product type.
Please specify the prescription.
Please specify the lot number.
Please specify the quantity.
Please specify the reason.
Is an evaluation of the product required?
STEP 2: PACKAGE YOUR RETURN
Please check the fields above for errors.

THANK YOU FOR SUBMITTING A RETURN. YOUR UNIQUE REFERENCE NUMBER IS BLVC0000


STEP 2

Please download our pre-paid address label to attach to your return pack.

DOWNLOAD PRE-PAID LABEL
!
IMPORTANT:
Please include your unique reference number on the envelope.

WHAT HAPPENS NEXT?

The returned product will be credited at the Bausch + Lomb invoiced price, providing all the below conditions are met.

Has a minimum of 12 months shelf life
Is returned within 60 days from date of invoice
Is returned together with the original paperwork/order details
 

Please read the Instructions for Use (IFU) for important product use and safety information with Bausch + Lomb contact lenses and lens care solutions.
®/ are trademarks of Bausch & Lomb Incorporated or its affiliates.
© 2021 Bausch & Lomb Incorporated or its affiliates

BNP.0019.IE.21

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