Which is why we are offering a satisfaction guarantee on all our Bausch + Lomb ULTRA® ONE DAY, Bausch + Lomb ULTRA® and Biotrue® ONEday contact lenses. We want you and your practice to feel supported with each step in the contact lens shopper journey so that you can grow your business in partnership with us.
Bausch + Lomb ULTRA® ONE DAY contact lenses. All Bausch + Lomb ULTRA® contact lenses. All Biotrue® ONEday contact lenses.
Please Note: Any Bausch + Lomb product which has a suspected manufacturer fault may be returned for analysis as per our standard product complaints procedure. Please contact our Product Complaint Team at: productcomplaints.uki@bausch.com to report any issues experienced with our products.
If your patient is not satisfied with either their Bausch + Lomb ULTRA® ONE DAY, Bausch + Lomb ULTRA® or Biotrue® ONEday contact lenses, you can return them for credit providing the product:
● Has a minimum of 12 months shelf life
● Is returned within 60 days from date of invoice
● Is returned together with the original paperwork/order details
Please fill in all details on the returns form below. Upon submission of this form, you will receive a reference code and a postage label to print off for the return of the product.
Please enclose the reference code with the returned product.
Please download our pre-paid address label to attach to your return pack.
DOWNLOAD PRE-PAID LABEL
The returned product will be credited at the Bausch + Lomb invoiced price, providing all the below conditions are met.
● Has a minimum of 12 months shelf life
● Is returned within 60 days from date of invoice
● Is returned together with the original paperwork/order details
Please read the Instructions for Use (IFU) for important product use and safety information with Bausch + Lomb contact lenses and lens care solutions.
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