1 Apr 2020

Vision Care Business Update

Dear Valued Customer,

COVID-19, the global novel coronavirus, is deeply affecting us all — you, our customers, and your patients, our employees and our families. During this unsettling time, we want you to know that we are taking all appropriate actions to help support you and your patients.

We recognize that social distancing is critical to reducing transmission. To that end, we are making every effort to help ensure the safety and well-being of you and all patients, as well as our employees, and as a result, we have encouraged our entire team to work remotely when possible. 

Even though you may not physically be meeting with our team, we are working hard to provide the continuity of service you have come to expect from us. For our employees whose roles don’t allow them to work remotely, such as our manufacturing employees, we are taking every precaution to ensure they are working as safely as possible, as prescribed by global public health organizations, such as the World Health Organization (WHO) and U.S. Centers for Disease Control and Prevention (CDC).

We are also taking all necessary measures to ensure the stability and consistency of our product supply, including routinely assessing our manufacturing and distribution processes to mitigate any potential risks, so you can continue to provide your patients with the Bausch + Lomb products and services they need.

Additionally, as shopping behaviour has been altered due to COVID-19, we have increased activation of our enhanced online ordering and home delivery service, Bausch + Lomb Direct. (https://bauschandlomb.adarodirect.com) You will also be able to take advantage of our digital materials and remote training tools.

While many things may be uncertain, one certainty that we all share is that we’re in this together. On behalf of all of us at Bausch + Lomb please know that we’re committed to supporting you and your patients, and persevering together in all the days, weeks and years ahead.

Thank you for all you do to keep your patients and communities healthy. If there is anything we can do to help you, your practice or patients, please do not hesitate to reach out to your sales representative or our customer service teams.

Sending all our best at this uncertain time.

Warm regards,





Amy Rothwell
Business Unit Director Vision Care, UK/I & Nordics
Bausch + Lomb UK Ltd.

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